Return Policy

It is our ultimate goal that you love our products as much as we do. If for some reason you don’t, that makes us sad, but we want to help.
We cannot accept returns for any products that have been used or opened, that said, please read through the below return options to see if any apply to you.

Damaged items: In the unfortunate event that your package is damaged in transit, please email hello@saltyface.ca with a photo for proof. We will replace the product as promptly as possible.
Missing item/wrong item: Shoot! We are very sorry! If you are missing an item or received the wrong item please contact us at hello@saltyface.ca and include your order number. We’ll make sure to get this sorted as soon as possible.
Cancel or change order: Whoops! Made a mistake? No problem, as long as you have not yet received your shipping notification. In that case, we are able to cancel, change your order or correct the shipping address. Please email hello@saltyface.ca with your order number and request and we will cancel or change the order for you.
Exchanging Products: Got it wrong? We got you. In order to make an exchange the exterior shipping packaging must be unopened. We are then able to provide a return label and make the exchange. Please note that there will be an additional charge for return labels. Send your request along with your order number to hello@saltyface.ca.
*including a photo is always super helpful! In some instances, we may require you to send us a photo for verification, before we are able to refund or replace your order.



Frequently Asked Questions

We hope this list can help answer your questions. If not, please email us at hello@saltyface.ca we are happy to help.
For partnership inquiries please email partnerships@saltyface.ca

We recommend applying as the final step of your routine after cleansing, serums, moisturizer. If you are applying in the morning, apply your typical skincare, followed by the tan and then then finish with your spf before makeup.

We currently ship within Canada and the U.S.

The ingredients themselves should give you no reason for concern, but with that said it has not been officially tested for pregnancy/breastfeeding. I would say, it is up to you or your doctor’s discretion. Here is an article on babycenter.ca that might be helpful.

The official shelf life is 6 months after opening. That being said, nothing bad will happen if you use it past that time. But that’s just the recommendation.

The Tanning Water reviews will be helpful for you to see the range of skin tones of our customers. A formula for medium to dark skin will be launching this winter.

No.

We currently do not offer wholesale. Please feel free to email your shops name, location and contact information for the future.



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